Shipping policy

Shipping Policy

Pawfect Haven
Email: support@PawfectHaven.shop
Website: PawfectHaven.shop

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Time

Estimated delivery times:

  • United States: 5–10 business days
  • International Shipping: 7–20 business days

Shipping times may vary depending on location, carrier performance, and customs processing.

Shipping Costs

Shipping fees are calculated at checkout based on your location and chosen shipping method.

We may offer free shipping promotions on selected products or orders.

Order Tracking

After your order is shipped, a tracking number will be sent to your email.

Please allow 1–3 business days for tracking updates to become available.

Shipping Delays

Delays may occur due to:

  • High demand periods
  • Carrier-related issues
  • Weather conditions
  • Customs clearance (for international orders)

Pawfect Haven is not responsible for delays caused by carriers or external factors.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for orders delivered to incorrect addresses provided at checkout.

Lost or Stolen Packages

Pawfect Haven is not responsible for lost or stolen packages marked as delivered.

If your package is lost in transit, please contact us at support@PawfectHaven.shop, and we will assist you.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, or additional fees.

These charges are the responsibility of the customer and are not included in product or shipping prices.

Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the damaged item and packaging

We will resolve the issue as quickly as possible.

Contact Information

For any shipping-related questions:

Pawfect Haven Support Team
📧 support@PawfectHaven.shop