Refund policy

Return & Refund Policy

Pawfect Haven
Email: support@PawfectHaven.shop
Website: PawfectHaven.shop

Returns

At Pawfect Haven, we want you and your pets to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in original condition
All original packaging must be included
Proof of purchase is required

Returns that do not meet these conditions may be refused.

Non-Returnable Items

The following items cannot be returned:

Pet hygiene or grooming products that have been opened
Perishable goods (if applicable)
Gift cards
Final sale or clearance items
Customized or personalized products

Return Process

To initiate a return, please contact us at support@PawfectHaven.shop with:

Your order number
Reason for return
Photos (if the item is damaged, defective, or incorrect)

If your return is approved, we will provide return instructions.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

Refunds will be issued to the original payment method
Processing time: 5–10 business days

Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your credit card provider
Contact your bank

If you still need help, contact us at support@PawfectHaven.shop

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please contact us at support@PawfectHaven.shop

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery.

Include:

Order number
Photos of the product and packaging

We will resolve the issue promptly.

Chargebacks & Shopify Payments Compliance

By purchasing from Pawfect Haven, you agree to this policy.

We strongly encourage customers to contact us before initiating a chargeback. We are committed to resolving issues fairly and in accordance with Shopify Payments policies.